Paulette brings energy and 25+ years of experience in leadership, sales, and customer service making training workshops interactive and enjoyable. Through storytelling, real life examples and thought-provoking dialogue, workshops provide participants with practical applications. Paulette has facilitated training with clients in transportation, construction, manufacturing, insurance, healthcare, consumer products and services, utilities, college and universities, and financial services.
She earned her master’s degree in organizational leadership from St. Ambrose University. Paulette is certified in DiSC Workstyle Communication Profile, Real Colors Personality Profile, Strategic Doing (an Agile method of strategic planning) Mental Health First Aid, Prime for Life © (drug and alcohol prevention).
With the absence of facial expressions, gestures, eye contact and body language, using one's voice is the primary means of making a meaningful connection.
Storytelling is a power tool for effective communication, customer engagement and ultimately can drive action.
Conflict resolution is, in part, an inside job. Mindset and attitude play a crucial role in shaping the tone, direction, and outcomes of conflict resolution discussions.
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